3450231 - Initial Review Completed is not availble in Data Sources

Standard field "Initial Review Completed" in ticket cannot be found in data source.

SAP Cloud for Customer

1. Go to Service - Ticket
2. Pick a ticket whose field "Initial Review Completed" is filled
3. Go to Analysis - Reports
4. Cannot find field "Initial Review Completed" in data source.

It's a standard system behavior. As a workaround, the data source "Ticket Time Points and Contact Party" contains the fields "Request In Process Date" and "Request In Process Date Time" that will also reflect this time stamp. The data source also contains the field "Initial Review Due", if it's necessary to compare the due date and the actual date the review was completed.

Cloud for Customer, ticket, report, initial review completed, data source , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer core applications all versions