SAP Knowledge Base Article - Public

3450315 - Error : Failed to create user on Cloud ID tenant when creating a user in SAC due to "User identifier is not unique" in SAP Analytics Cloud (SAC).

Symptom

Getting below error when creating a user in SAC:

Failed to create user on Cloud ID tenant when creating a user in SAC
due to "User identifier is not unique".

Environment

SAP Analytics Cloud.

Reproducing the Issue

  1. Login to SAC.
  2. Go to Security -> Users.
  3. Add a new user.

Notice error : Failed to create user on Cloud ID tenant: User identifier is not unique.

Cause

Duplicate user exists in Identity Provider (IdP).

Resolution

Report an incident to SAP in component LOD-ANA-ADM and the SAP Support will request the operations team to remove duplicate user from the Identity Provider (IdP).

See Also

2581864 - Failed to create/migrate user on Cloud ID tenant error when updating user email address from upper-case characters to lower-case characters in SAP Analytics Cloud

Keywords

Users, SAC. , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud all versions