SAP Knowledge Base Article - Preview

3450388 - TFA Reset did not work - Microsoft Authenticator

Symptom

An administrator deleted his/her account from Microsoft Authenticator app.

After requesting SAP to reset an administrator's TFA to be able to login into the console, next login will ask for Microsoft Authenticator.


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Environment

SAP Customer Data Cloud

Product

SAP Customer Data Cloud all versions

Keywords

TFA, Microsoft authenticator, administrator, SAML, MFA , KBA , CEC-PRO-CON , Admin Console (Settings, Administration, Queries / Reports) , How To

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