3450624 - While trying to use "Retry" functionality from Manage Output items, item remain in To be Output status - S/4HANA Cloud

You are processing Output Items massively through Manage Output Items and when clicking Retry, items go to In preparation than, To be Output status. Your objective is to have items sent.

SAP S/4HANA Cloud Public edition

1. Go to Manage Output Items app
2. Select items to process massively
3. Click Retry
4. Items will have status In preparation, select items again and click Send
5. Items keep in To be Output status

Your items are most likely have Dispatch Time: "Scheduled" instead of Immediately. On this way, output items are only sent through Billing Output Jobs and you should triger the job to have items sent. For further information please check Restart Output.

This is system Standard Behavior. If you would like to have items sent you might consider avoid the usage of Scheduled Dispatch time or create an specific Billing Job to trigger immediate after actions on Manage Output Items app.

Working with Output Items

Manage Output Items

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