SAP Knowledge Base Article - Public

3450702 - [Known Issue] Unexpected non-whitespace character Error occurred during Internal hire Employment profile selection - Onboarding

Symptom

The responsible user encountered the error when clicking the 'Start' button for Internal Hire Employment Profile Selection.

Error: ''Unexpected non-whitespace character after JSON at position xxx (line 1 column 264)''

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Initiated Internal Hire from Recruiting to Onboarding successfully.

2. The Internal candidate proceeds to Employment Profile Selection step.

3. Login as the responsible user >select Employment Profile Selection from the To-Do icon on the home page.

4. Click the ''Start'' button for the Employment Profile Selection task, an error pops up:

Unexpected non-whitespace character after JSON at position xxx (line 1 column 264).

Cause

This impacted candidate doesn't have a 'National Id card type'. As it is not acceptable to have a National Id without the card type, the error occurred.

Resolution

Permanent fix:

Workaround:

Provide a "National Id card type" for the affected user.

Keywords

Unexpected non-whitespace character, Employment profile selection, crossboarding, internal hire, OBX-28752 , KBA , LOD-SF-OBX-XBD , Crossboarding , How To

Product

SAP SuccessFactors Onboarding 2311