SAP Knowledge Base Article - Public

3450714 - Service Order Status with Item Type Service- Time and Material Is Still In Process.

Symptom

Service Order with Item Type Service- Time and Material status is still In process and you expect it to be completed

Environment

SAP Business Bydesign.

Reproducing the Issue

  1. Go to Service Orders work center
  2. Go to Service Order Processing View
  3. Search for Service Order XXX ( (XXX represents the ID of the Service Order). 
  4. Select the Service Order and click on Edit button
  5. Navigate to the Items Tab.
  6. Select line item YY(YY represents the ID of the line item).
  7. You can see that the delivery status of the line item is still in process.
  8. You expect the service order to be completed, however the service order is in status In Process.

Cause

You have released the Service Confirmation was Released Without Order Completion. The option Release With order Completion is still enabled. 

Resolution

This is the Current system behavior. If you release the Service Confirmation without Order Completion, you have to Perform the action 'Complete Execution' in Service Order to change the status of Service Order from In Process to Completed. Please follow the below steps:

    1. Go to Service Orders work center
    2. Go to Service Order Processing View
    3. Search for Service Order XXX
    4. Select the Service Order and click on Edit button
    5. Navigate to the Items Tab.
    6. Select line item YY.
    7. Click Complete Execution.
    8. Service Order will now be completed

Keywords

Service Order, Time and Material, In process, release with order completion; , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions