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SAP Knowledge Base Article - PreviewSymptom
- The Registered Product(s) are absent from the help values, complicating the case creation selection process.
- During case creation, registered products fail to associate with the corresponding account, despite the presence of an associated account listed under the Involved Parties, which also has the same registered product associated with it.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
RP, IB, IP, registered products, installed base, installation point, case, involved parties, wrong registered product, Service Cloud V2 , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem
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