SAP Knowledge Base Article - Public

3451069 - Error when downloading document in Dashboard - Onboarding 1.0

Symptom

When trying to download a PDF directly in Onboarding 1.0 Dashboard the following error appear:

"failed to load pdf documents" 

Environment

SAP SuccessFactors Onboarding 1.0

Cause

PDF have been corrupted.

Resolution

    If you're not a Onboarding 1.0 certified partner please contact SAP SuccessFactors Cloud Product Support:

    Problem Description:
     

      1. BizX Company ID:
      2. Data Center:
      3. SupportAccess:
      4. KBA of reference:

    If you're a Onboarding 1.0 certified partner:

     To correct the issue re-create the PDF by: 

    1. Login in SuperAdmin
    2. Find the Candidate
    3. Access the HRData profile of the candidate
    4. Go to HR pdf files
    5. Recreate the affected PDF

    Keywords

    pdf, onboarding, offboarding, document, download, error, recreate, super, admin, onb, 1.0 , KBA , LOD-SF-OBD , Onboarding , Problem

    Product

    SAP SuccessFactors Onboarding all versions