SAP Knowledge Base Article - Public

3451123 - CoPilot or Collaboration Manger apps are not available in S/4HANA Public Cloud

Symptom

The SAP CoPilot and SAP Collaboration Manager solutions are not displayed when searching for it in SAP.

Environment

SAP S/4HANA Cloud, Public Edition

Reproducing the Issue

  1. Open SAP system;
  2. In the search bar, type 'CoPilot' or 'SAP Collaboration manager';
  3. Notice that there will be no results.

Cause

SAP CoPilot is no longer available for S/4HANA Public Cloud 3-system landscape setup.

The app/extension was replaced by SAP Collaboration Manager.

Resolution

To enable the SAP Collaboration Manager application, there are a few configurations that need to be addressed. The attached PDF document, named 'Administration Guide for SAP Collaboration Manager', demonstrates the steps that must be followed.

The document explains how to subscribe to SAP Collaboration Manager, integrate the chat functionality with SAP S/4HANA Cloud, and configure the solution. In addition, it provides security and operations information.

See Also

Please check the following link for further information regarding SAP Collaboration Manager: SAP Help Portal - User Help for SAP Collaboration Manager.

Keywords

S/4HANA Cloud, copilot, collaboration manager, collaboration manager guide, three-system landscape, subscribe, chat functionality. , KBA , PS-FIO-2CL , Please use PPM-SCL* , Problem

Product

SAP S/4HANA Cloud Public Edition all versions