SAP Knowledge Base Article - Public

3451153 - The Total Value on Cancelled OTC document is Not Zero

Symptom

You have cancelled some OTC sales documents, and found total value on most of the sales OTC documents are changed to zero as expected, but there is one still showing the total value. This impacts the reporting data.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Over-the-Counter Sales work center.
  2. Go to the Over-the-Counter Sales view.
  3. Search the sales document ABC, you can see its Cancelled Status is Cancelled, but Total Value is not zero.

Cause

The amount values will not be changed to zero after cancellation if the document is inconsistent.

Resolution

This is the current designed behavior.

To valid this situation, you will have to remove the inconsistency on the document before cancellation.

Keywords

OTC; Over-the-Counter; Sales Document; Cancelled; Total Amount; Net Value; Tax Amount; not Zero; not cleared. , KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions