3451153 - The Total Value on Cancelled OTC document is Not Zero

You have cancelled some OTC sales documents, and found total value on most of the sales OTC documents are changed to zero as expected, but there is one still showing the total value. This impacts the reporting data.

SAP Business ByDesign

1. Go to the Over-the-Counter Sales work center.
2. Go to the Over-the-Counter Sales view.
3. Search the sales document ABC, you can see its Cancelled Status is Cancelled, but Total Value is not zero.

The amount values will not be changed to zero after cancellation if the document is inconsistent.

This is the current designed behavior.

To valid this situation, you will have to remove the inconsistency on the document before cancellation.

OTC; Over-the-Counter; Sales Document; Cancelled; Total Amount; Net Value; Tax Amount; not Zero; not cleared. , KBA , AP-SLO-SO , Sales Order , Problem