SAP Knowledge Base Article - Public

3451318 - Website is not available error when applying to a job on Internal Career site Powered by CSB - Recruiting

Symptom

When attempting to apply for a job from the ICS the following error is returned

The website is not available 
The server IP address of xxx.ondemand.com was not found 
ERR_NAME_NOT_ RESOLVED 

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Access Internal Career Site Powered by CSB
  2. Click on apply button from job page
  3. Page is not accessible with the error 

Cause

Incorrect IAS tenant name populated in IDP configuration in Admin Center

Resolution

Update tenant name in IDP configuration in Admin Center

Make sure IAS tenant URL is correct : format should be xxx.accounts.ondemand.com. 
Make sure RCM application on IAS is also updated.

Keywords

ICS,  , KBA , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , Problem

Product

SAP SuccessFactors Recruiting all versions