Symptom
When searching an Inactive user via global header search, they still show up despite being inactive.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Input inactive users name in the global header search
- You will see that they show up once their name is typed in even though they are inactive
Cause
The user may have 2 employments, one may be inactive, while the other is active. This can be verified by checking the UDF (Employee Export).
Resolution
- For the user that’s still active in the UDF, they should be made inactive.
- This can be done by following KBA 2086718 - How to change user information & create new users via Employee Import.
- After doing so they should no longer be searchable via global header search.
See Also
Keywords
UDF, Employee Export , KBA , LOD-SF-PLT-SRH , Search , Problem
Product
SAP SuccessFactors HCM Core all versions