SAP Knowledge Base Article - Public

3451350 - Lead Scoring readiness report does not show accurate data


The leads shown in the readiness report is not matching the value in the UI (frontend). The data is the readiness report shown is lesser

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Cloud for Customer core appliance

Reproducing the Issue

1. Logon to C4C frontend

2. Go to Administration

3. Go to Prediction Service

4. Click on model setup

5. Go to the model Lead Scoring - Click on view report


The readiness check factors - Data Volume (Overall) and Data Volume (Last 12 months) in the readiness report considers the leads only in the Accepted/ Declined status . Hence, the actually value will be the number(/Volume) of lead in either accepted/declined status.


lead, readiness report, lesser data , KBA , LOD-CRM-ML , C4C Machine Learning , Problem


SAP Cloud for Customer core applications all versions