3451350 - Lead Scoring Readiness Report Does Not Show Accurate Data

The leads shown in the readiness report is not matching the value in the UI (frontend). The data in the readiness report shown is less.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Cloud for Customer core appliance.

1. Logon to C4C frontend.

2. Go to Administration.

3. Go to Prediction Service.

4. Click on model setup.

5. Go to the model Lead Scoring - Click on view report.

The readiness check factors uses Data Volume (Overall) and Data Volume (Last 12 months). The readiness report considers the leads only in the Accepted/ Declined status.

lead, readiness report, lesser data , KBA , LOD-CRM-ML , C4C Machine Learning , Problem

SAP Cloud for Customer core applications all versions