SAP Knowledge Base Article - Public

3451358 - Scanned Supplier Invoice Document is created without PDF attachment

Symptom

When you open a scanned supplier invoice document , you can see PDF attachment is missing.

Environment

SAP Business By Design

Reproducing the Issue

  1. Go to Supplier Invoicing work center
  2. Select view Invoices and Credit Memos
  3. Search for the respective scanned invoice document
  4. Select View All
  5. Navigate to Attachments tab or original document tab 
  6. No PDF document found  or Error: failed to load PDF document

Cause

This scanned invoice was not created from invoice scanning view using standard PDF file ,it is a manually created scanned invoice which can be done by scanning Text document as well.

Manual scanned invoice can be created using "New Scanned Invoice" option under Common Tasks view in Supplier Invoicing work center.

Resolution

Please use Invoice Scanning view to upload scanned invoice and make use of intelligent PDF scanning process.

You can also scan and upload supplier invoice PDF documents in bulk using collaboration tool.

Keywords

scanned invoice , PDF missing in scanned invoice, intelligent PDF scanning, manual scanning, invoice scanning, collaboration tool , KBA , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions