SAP Knowledge Base Article - Public

3451359 - Outgoing Message Are Not Generated To External System When An Entity is Created or Changed

Symptom

You have active integration with external system but when an entity is created or changed , outgoing messages are not generated

Environment

SAP Sales & Service Cloud Version 2

Cause

There could be multiple causes for this problem

  1. Communication System is in "In Active" status
  2. Communication Configuration for the corresponding entity is in "In Active" status
  3. Relevant Outbound Configuration is not part of the Active Communication Configuration

Resolution

  1. Ensure the Communication System and Configuration are in Active state
  2. Ensure the relevant outbound configuration is part of an active communication configuration which has active communication system
  3. Any of the above situations could prevent the generation of outgoing messages

Keywords

"Outgoing messages are not generated" "message monitor" , KBA , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0