Symptom
- Unable to view a Crystal Report that requires more time to run in BI Launchpad
- Getting error: Unable to process your request
- Observed error in Apache logs:
[proxy_ajp:error] [pid xxxx:tid xxxx] (70007)The timeout specified has expired: [client <ip_address>:<port>] xxxxxx: read response failed from [::1]:xxxx (localhost:xxxx), referer:
Environment
- SAP BusinessObjects Business Intelligence Platform (BI) 4.x
- SAP Crystal Server 2020
- All supported Operating System
Reproducing the Issue
- Login to BI LaunchPad.
- View a Crystal Report which have more data.
- Getting error
Cause
- Processing timeout occurs on Apache server while viewing the report.
Resolution
- Apache has a limit on maximum request body size and is rejecting the request
- Increase the LimitRequestBody Directive on the Apache Server
- See Apache documentation for more information on how this can be changed
Note: Apache is a 3rd party product, and SAP is unable to provide assistance on modification of this parameter.
Keywords
crystal report, Unable to process your request, BI launchpad, apache, timeout , KBA , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem
Product
SAP Crystal Server 2011