SAP Knowledge Base Article - Public

3451383 - Person based entities data is deleted after auto-restart due to change on Start Date - Onboarding


Person based entities (for example: First Name and Last Name) are not retained in New Hire Data Review, after the process was auto-restart due to a change in Start Date.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate candidate from Recruiting
  2. Admin completes Review New Hire Data
  3. In Onboarding Dashboard > Candidate > Actions > New Hire Date, Admin changed the Start Date
  4. Process is auto-restart as per the rule saved in Configure Object Definition > Process
  5. When Admin start Review New Hire Data again, Person based entities (for example: First Name and Last Name) are no longer there


This is a known system limitation. 


Our Engineering team is aware of this limitation. We do not currently have a planned fix date.

Workaround: The Admin needs to re-save the missing information.

See Also

Creating a Business Rule for Restarting the Onboarding Process


Autorestart, auto-restart, First Name missing, Last Name missing , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Known Error


SAP SuccessFactors Onboarding