SAP Knowledge Base Article - Public

3451384 - Error Message "Business partner category 3 does not exist; use 1 or 2" While Replication Business Partners To SAP Sales & Service Cloud v2


You are replicating Business Partners from SAP S4HANA / SAP ERP to Sales & Service Cloud V2 and the message fails in Message Monitor


SAP Sales & Service Cloud V2 Integration with SAP S4HANA

SAP Sales & Service Cloud V2 Integration with SAP ERP

Reproducing the Issue

  1. Go to Message Monitor
  2. Check the failed Business Partner incoming message with above mentioned error


BPs of type Groups are not supported in C4C according to its designed business model


You have to filter this type of BPs based on category code via DRFF in your S4 system / ALE in ERP.

See Also

Category - 1 : Natural Persons / Individual Customers / Individual Accounts
Category - 2 : Organizations / Customers / Accounts
Category - 3 : Groups (Not supported in C4C V1 or V2)


KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0