SAP Knowledge Base Article - Public

3451384 - Error Message "Business partner category 3 does not exist; use 1 or 2" While Replication Business Partners To SAP Sales & Service Cloud v2

Symptom

You are replicating Business Partners from SAP S4HANA / SAP ERP to Sales & Service Cloud V2 and the message fails in Message Monitor

Environment

SAP Sales & Service Cloud V2 Integration with SAP S4HANA

SAP Sales & Service Cloud V2 Integration with SAP ERP

Reproducing the Issue

  1. Go to Message Monitor
  2. Check the failed Business Partner incoming message with above mentioned error

Cause

BPs of type Groups are not supported in C4C according to its designed business model

Resolution

You have to filter this type of BPs based on category code via DRFF in your S4 system / ALE in ERP.

See Also

Category - 1 : Natural Persons / Individual Customers / Individual Accounts
Category - 2 : Organizations / Customers / Accounts
Category - 3 : Groups (Not supported in C4C V1 or V2)

Keywords

KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0