Symptom
Approver of supplier invoice cannot receive approval notification email although user has subscribed to the supplier invoice approval task.
Environment
SAP Business ByDesign
Cause
User has only checked box 'Approve <BO Sub Type> <Supplier Invoice ID> - <Supplier Name> - <Total Gross Value of the Supplier Invoice>' under Managing my area - Supplier invoicing from Home - Inbox - Subscribe to Task.
User must also check the box 'Approve <Cancellation Indicator text> <BO Sub Type> <Supplier Invoice ID> - <Supplier Name> - <Total Gross Value of the Supplier Invoice>', then the approval notification will be sent to the user email address.
Resolution
This is expected system design.
Keywords
Approval email, Notification, Supplier invoice, No email sent, Approver, Approval task , KBA , SRD-SRM-SI , Supplier Invoicing , Problem