SAP Knowledge Base Article - Public

3451600 - Not able to upload custom fonts file under File Management section

Symptom

You're trying to upload a custom fonts file in CPQ, but nothing happens when you try to do so, even after multiple attempts.

And there is no error either.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Go to CPQ Setup
  2. General
  3. File Management
  4. Fonts folder
  5. Click on Upload button and try to upload a fonts file.

Cause

There is a limitation that we cannot upload a file in CPQ via UI, which is more than 20MB in size.

Resolution

Please reach out to CPQ Support team and we'll have the file uploaded via DB into your tenant, by our internal Ops team.

See Also

3300146 - How to contact SAP CPQ Support team?

Keywords

custom fonts file, file upload in CPQ, file management, upload, fonts folder , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions