SAP Knowledge Base Article - Public

3451668 - Determination Rule Does not trigger


Determination Rule does not work for the defined condition for an Entity


  • SAP Sales Cloud  Version 2
  • SAP Service Cloud  Version 2


You have created a custom field Z_ABC  of code list value for an Entity in Extensibility.

You have set the condition 

when if ( $IsNull ( extensions/Z_ABC) Equals 'True' ) 

you are assigning extensions/Z_ABC with one of the codelist value,your determination is failing to assign the field extensions/Z_ABC to the value.


The Assignment Block at this point does not assign {extensions/Z_ABC} when you set the field as null because without any changes in entity the determinations will not be trigger .At this point that is how customlogic is designed to trigger


KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0