Symptom
Determination Rule does not work for the defined condition for an Entity
Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Cause
You have created a custom field Z_ABC of code list value for an Entity in Extensibility.
You have set the condition
when if ( $IsNull ( extensions/Z_ABC) Equals 'True' )
you are assigning extensions/Z_ABC with one of the codelist value,your determination is failing to assign the field extensions/Z_ABC to the value.
Resolution
The Assignment Block at this point does not assign {extensions/Z_ABC} when you set the field as null because without any changes in entity the determinations will not be trigger .At this point that is how customlogic is designed to trigger
Keywords
KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , Problem