SAP Knowledge Base Article - Public

3451675 - Registered product replication is failing with unspecific error

Symptom

Customer is facing the error message below on web service message monitoring.

Error message: 
{
    "code": "inbound-data-connector.132",
    "message": "Failed to process the inbound message.",
    "details": [
        {
            "code": "400",
            "message": "{\"error\":{\"code\":\"service-object.3000\",\"message\":\"Some input values are invalid\",\"details\":[{\"code\":\"service-object.3003\",\"message\":\"Enter Customer\",\"target\":\"{customer}\"}],\"target\":\"/sap/c4c/api/v1/registered-product-service/registeredProducts\"}}"
        }
    ]
}

Environment

SAP Sales Cloud Version 2 Integration with SAP ERP / SAP S4HANA.
SAP Service Cloud Version 2 Integration with SAP ERP / SAP S4HANA.

Reproducing the Issue

In CNS,

  1. Go to "Settings".
  2. Go to "All Settings" tab.
  3. Under Integration tab, go to "Message Monitoring".
  4. Search for the message ID: XXXXXXXXXXXXXXX.
  5. Check the error message.

{
    "code": "inbound-data-connector.132",
    "message": "Failed to process the inbound message.",
    "details": [
        {
            "code": "400",
            "message": "{\"error\":{\"code\":\"service-object.3000\",\"message\":\"Some input values are invalid\",\"details\":[{\"code\":\"service-object.3003\",\"message\":\"Enter Customer\",\"target\":\"{customer}\"}],\"target\":\"/sap/c4c/api/v1/registered-product-service/registeredProducts\"}}"
        }
    ]
}

 

Cause

Customer have not maintained the maintain value mapping for party role.

Resolution

 Customer needs to maintain value mapping for party role. After that they can restarted the message and it will process successful. 

Keywords

Registered product replication, mapping, party role, , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions