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3451770 - Error starting AO: Error HRESULT E_FAIL has been returned from a call to a COM component (0x80004005)

Symptom

You get an error when starting Analysis Office client in your machine. The Analysis Office client tool does not start and remains inactive.

In the Launcher_Trace*.glf file, you can see the below entries:
------------------------------------------------------------------------
| The Analysis Add-In is not active. #
| Activate Add-In #
|  System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.
------------------------------------------------------------------------


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Environment

  • SAP Analysis for Microsoft Office
  • SAP Analysis for Microsoft Office, edition for SAP Analytics Cloud

Product

SAP Analysis for Microsoft Office all versions ; SAP Analysis for Microsoft Office, edition for SAP Analytics Cloud all versions

Keywords

KBA , BI-RA-AO-XLA , Excel Addin , Problem

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