SAP Knowledge Base Article - Preview

3451817 - Generative AI for Case Summary comes up in English even when a user logs into Service Cloud V2 in another language other than English


  • Case summary is show up in English while user is logged in Dutch, German or any other supported language.
  • The user anticipates that the initial generative text will be in the language that aligns with the user's logged-in preference. 



  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud 2 1.0


SAP Sales Cloud and SAP Service Cloud Version 2 1.0


Generative, Artificial Intelligence, AI, Case, Summary, English, default , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

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