3451817 - Generative AI for Case Summary comes up in English even when a user logs into Service Cloud V2 in another language other than English

• Case summary is show up in English while user is logged in Dutch, German or any other supported language.
• The user anticipates that the initial generative text will be in the language that aligns with the user's logged-in preference. 

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud 2 1.0

1. Log on the tenant with a preferred non-English language
2. Go to Cases, and open a case that contains enough information for the AI to evaluate
3. Go to the tab "General" and try to generate a summary (the setting must be enabled)

Alternative steps:

1. Log on the tenant with a preferred non-English language
2. Go to Settings -> Generative AI 
3. Go to Case Summary
4. Perform a Test Console -> text is generated in English

System is working as designed

• Generative AI features are tested only for English language texts.
• When the user logs in using a different language, they can utilize the translation option to translate the summary into the language they are logged in with.

Case Summary

Generative, Artificial Intelligence, AI, Case, Summary, English, default , KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem