SAP Knowledge Base Article - Public

3451980 - Unable To Restore Archived E-mails In Bulk

Symptom

You want to restore the archived E-mails in bulk but notice that you are only able to restore one email instance at a time.

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go to Administration Work Center
  2. Go to the Archiving View
  3. Click on Search and search for Archived E-mail objects that need to be restored
  4. Notice that you are only able to restore one object instance (E-mail) at once and cannot do it in bulk

Cause

The function to restore archived emails is only available at the thing Inspector UI, which can handle only one instance at a time.
Thus, restoring of Archived objects in Bulk is not supported in SAP Cloud for Customer.

Resolution

This is the system's expected behavior.

Keywords

Restore, Archived Emails, Bulk, Thing Inspector UI, Single Instance. , KBA , LOD-CRM-ARC , C4C Archiving , LOD-CRM-SC-EML , Email , Product Enhancement

Product

SAP Cloud for Customer core applications all versions