Symptom
After activating the scope item 'Create Sales Orders from Unstructured Data' (4X9), the communication arrangement SAP_COM_1129 is not available in neither of the apps bellow:
- Display Communication Scenarios (ID: F3707)
- Communication Arrangements (ID: F1763)
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Open the app 'Display Communication Scenarios'.
- SAP_COM_1129 can not be found.
or
- Open the app 'Communication Arrangements'.
- Click 'New'.
- SAP_COM_1129 cannot be selected.
Resolution
SAP_COM_1129 is a SAP managed intelligent communication scenario. The app 'Display Communication Scenarios' only shows customer managed scenarios, so SAP_COM_1129 cannot be found there.
Additionally, this scenario cannot be selected for creation on the 'Communication Arrangements' app because it's a SAP managed scenario, so it's not available for customers to create it.
See Also
Keywords
SAP_COM_1129, 4X9, unstructured data, communication scenario, communication arrangement, intelligent scenario, sap managed , KBA , SD-SLS-IMP-DOX-2CL , Sales Document Creation Based on Unstructured Data (PubC) , Problem
SAP Knowledge Base Article - Public