SAP Knowledge Base Article - Public

3452237 - Instance Refresh Tool (IRT) Validation Fail - instanceRefreshError-sourceAndTargetDifferentCustomer


IRT Refresh validation failed.

Error: instanceRefreshError-sourceAndTargetDifferentCustomer


  • SAP SuccessFactors HCM
  • SAP SuccessFactors Learning


The validation failed for the instance refresh because of an incorrect entry (due to an extra space - mostly a human error) for the customer finance ID in the backend for the target Learning tenant.


A code correction will be created now to add extra guardrails and checks in the code, so that we don't run into such issues in the future. It will be deployed as part of the 2411 release deployment.

Additional details are available in the following link: Product Release & Road Map Information.


instance, refresh, tool, irt, instanceRefreshError-sourceAndTargetDifferentCustomer, instanceRefreshError, sourceAndTargetDifferentCustomer, LRN-159646 , KBA , LOD-SF-LMS-IRT , Instance Refresh Tool , Known Error


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Learning all versions