SAP Knowledge Base Article - Public

3452260 - Behavior for Duplicate Email in Contact During Outlook Synchronization


Pre-requisite: You're using Outlook Server Side Integration.

What is the expected behavior when an appointment is synced with a contact as an attendee which has same email address in more than one contact?


  • SAP Service Cloud v2
  • SAP Sales Cloud v2


In case 2 or more contacts have same email address the oldest one will be chosen.

For example, if you sync an appointment with an attendee who has the same email address in more than one contact then the oldest contact is selected. The same scenario will work for the email synchronization. 


Contact, Attendee, Sync, Appointment, Email, Duplicate, E-mail , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To


SAP Sales Cloud and SAP Service Cloud Version 2 1.0