3452290 - DocuSign email not received by the onboardee - Onboarding

The onboardee did not receive the DocuSign email to complete the "Complete e-Signature" task/step.

Business Process error:

Document Flow (1)
Send forms for signature
Invalid Docusign Request: To proceed, ensure that you have entered a valid value for the following mandatory field(s): [recipientEmail, recipientEmail, recipientEmail, recipientEmail]

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Onboarding

• Improper email address maintained during the data collection steps. (Email Information)

Ensure that the email address is properly maintained during the data collection steps.

Validation:

1. Go to the Onboarding Dashboard > Actions > New Hire Data, under the Email Information, check if the correct email address is maintained.
2. If not, correct the email address then restart the Business Process error.
3. OR correct the email address then restart the Onboarding process of the onboardee (recommended).

Onboarding, Onboarding 2.0, OBX, DocuSign, Complete e-Signature, Email, Not received, DocuSign email, Business Process, BPE, Send forms for signature, Invalid Docusign Request, To proceed, ensure that you have entered a valid value for the following mandatory field(s):, recipientEmail , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem