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3452290 - DocuSign email not received by the onboardee - Onboarding

Symptom

The onboardee did not receive the DocuSign email to complete the "Complete e-Signature" task/step.

Business Process error:

Document Flow (1)

Send forms for signature
Invalid Docusign Request: To proceed, ensure that you have entered a valid value for the following mandatory field(s): [recipientEmail, recipientEmail, recipientEmail, recipientEmail]

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding, docusign, complete, e-signature, email, not received, email, business, process, send, forms, for, signature, invalid, docusign, request, To proceed, ensure, that, you, have, entered, a, valid, value, for, the, following, mandatory, field(s):, recipientEmail , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

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