3452302 - Response template placeholder not working

• Response template placeholder not working with appointments
• Users encounter problems with template placeholders, resulting in incorrect or missing data displayed within the generated content. 

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Open Service Cloud V2
2. Go to Activity Manager
3. Search and open a meeting 
4. Send outbound email to appointment invitees

• Email Template Configuration issue
• Typically, the #each helper is employed, akin to a for loop in programming languages.

• Adapt Email Templates:
  •  Customers must modify their email templates to accommodate one-to-many (1:n) relationships effectively.
  • The below are only an examples, which are provided as is.
  • It is the customer's responsibility to make further adjustments based on specific data structures and requirements.
• Structure Templates Accordingly:
  • Use of Indexes:
    • Indexes need to be used along with placeholder names to fetch the desired values for attributes of type Array.
      • Examples:
        • Some examples using index include "{{attendees.[0].displayId}}", "{{attendees.[0].name}}", etc.
        • Below, you will also find examples using value. 
          • Using Index Example:
            {{#each attendees}}
            <b>Attendee ID:</b> {{id}}<br>
            <b>Name:</b> {{name}}<br>
            <b>Display ID:</b> {{displayId}}
            <br>{{/each}} <b>Note Content:</b> {{note.content}}
          • Explanation of Adapted Example:
            • {{#each attendees}}: Iterates through each attendee in the attendees array.
            • {{id}}, {{name}}, and {{displayId}}: Placeholder variables representing the respective attributes of each attendee.
            • {{/each}}: Ends the iteration over attendees.
            • {{note.content}}: Represents the content of the note associated with the appointment.
  • Using Value Example:
    • Assuming application to an appointment scenario, integration can be structured as follows:
         {{#each appointments}}
         <b>Appointment Details:</b><br><b>Appointment ID:</b> {{id}}<br>
           <b>Appointment Date:</b> {{date}}<br>
           <b>Attendees:</b><br>
           {{#each attendees}}
             - Attendee ID: {{id}}<br>
               Name: {{name}}<br>
           {{/each}}
           {{#each notes}}
             {{#if (eq noteType "S000")}} 
               <b>Note Details:</b><br>
               Note created by ID: {{adminData.createdOn}}<br>
               Note type: {{noteType}}<br>
               Note content: {{content}}<br>
             {{/if}}
           {{/each}}
         {{/each}}
      • Explanation of Adapted Example: 
        •  The above example iterates through each appointment.
        • Within each appointment, it displays appointment details (ID, date) and iterates through each attendee, displaying their details (ID, name).
        • It then iterates through each note associated with the appointment.
        • Within the notes loop, it checks if the noteType is "S000".
        • If the condition is met, it displays the details of the note (creation date, type, content).

• KBA 3434774 - Placeholder in Email Template is not populated with Desired Value 
• KBA 3347427 - Unable to See Text Content Added to Email Body when Using Templates in Cases
• Configure Email Templates

Email, template, placeholders, Placeholder, Templates, Array, E-mail, appointment, cases  , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem