SAP Knowledge Base Article - Public

3452724 - How to remove invalid Interview Feedback and Offer Approvals items from the to-do tiles

Symptom

A to-do item for recruiting pending on the home page, even after the respective interview feedback was provided, or offer already approved.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Cause

There are several know causes for this, specially when changes are made in the operators or interviewers

Resolution

There is a job in provisioning that synchs the cards and validates them, removing the invalid cards from the to-do. (this can be performed by an implementation partner, but if no Implementation Partner is currently working with your company, please create a ticket for support.)

  1. Go to Provisioning for the affected instance.
  2. Go to Scheduled Jobs
  3. Create a new Job of type "Migrate To-Do Entries to Card Service"
    1. Choose any admin user as Job Owner.
    2. Select Action as "Remove from Card Service".
    3. Select processing source as "Provisioning Job".
    4. Select the To-Do Category matching the To-Do type that has the issue on the home page. (for interview feedback will be Interview Assessment and offers Offer Approval)
    5. Run the job.
    6. Go to Monitor Jobs
    7. Check the job run status and wait for it to Complete.
      Important: For this job, the initial Completed status in Provisioning will only indicate the event initiated in the back end and does not denote the whole data processing is completed. For the true completion status, check the Job Run Details and look for a blank row to appear at the end with 'Completed' status after the row that says "Job successfully completed". This job is considered truly completed when this last blank row is visible.

Keywords

to-do , invalid , tiles, interview feedback, offer approval , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To

Product

SAP SuccessFactors Recruiting 2311