SAP Knowledge Base Article - Public

3452732 - Personal data collection tile redirects to Your onboarding checklist for all external users - Onboarding

Symptom

After completing the new hire data review step when the candidate login to the system and clicks on "help us learn about you" tile to complete the personal and additional data collection step the tile is redirected to "your onboarding checklist" page instead of provide personal data collection page.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the system as a External user
  2. Click on "Help Us learn About You" tile 
  3. The Page is redirected to "Your onboarding Checklist" page

Cause

Expected behavior.

Resolution

This is part of the new release as specific RBPs were added to access the personal data collection page or else it will redirects to other common tasks:

  • Onboarding or Offboarding Object Permission > Process User Task  (View and Edit)
  • Onboarding or Offboarding Object Permission > New Hire Task Summary  (View and Edit)

Keywords

obx, onb, onboarding, tile, release, new, version, personal, data, collection, rbp, permission , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions