3452838 - CTI Widget displays the message "This content is blocked. Contact the site owner to fix the issue."

• No Computer Telephony Integration (CTI) implementation detected.
• Clicking telephony icon triggers opening of Widget pane.
• Widget pane displays message: "This content is blocked. Please contact the site owner to resolve this issue."

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Connect to the Service Cloud V2 tenant
2. Navigate and click the CTI/Telephony button (Up right corner)
3. CTI pane opens up

• Missing CTI implementation
• System is using dummy record http://my-cti-provider.com
• Missing Content Security Policy (CSP) entry

• For Working CTI Implementation with Error:
  • Ensure the Content Security Policy (CSP) is correctly maintained according to Knowledge Base Article (KBA) 3371582.
• For No CTI Implementation:
  1. Navigate to Settings -> All Settings -> CTI -> CTI Configuration.
  2. Disable the Live Interaction Widget Settings by toggling the switch to "Inactive."
  3. Save the changes, which will hide the telephony icon in the user interface (UI).
• Transition to Correct CTI Implementation:
  1. Replace the placeholder "http://my-cti-provider.com" with the actual Widget endpoint.
  2. Ensure the CSP is updated to accommodate the new URL.

3371582 - CTI Widget Content Blocked

http://my-cti-provider.com, because it violates the following Content Security Policy directive: "frame-src data: *.google.com *.powerbi.com my-cti-provider.com, Browser's DevTool Console logs will display the error "Refused to frame 'xyz****' because it violates the following...Content Security Policy directive: "frame-src data:" , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem