SAP Knowledge Base Article - Public

3452929 - Cannot enable Product Switch icon in the SAP Analytics Cloud (SAC)

Symptom

  • Cannot enable Product Switch icon in the SAP Analytics Cloud (SAC)
  • Cannot change SAP Datasphere URL in SAC - Administration - System Configuration , after clicking Edit button, the blank space to edit the URL is grayed out.
  • Not able to modify SAP Datasphere URL in SAC - Administration - System Configuration 
  • After entering SAP Datasphere URL in SAC - Administration - System Configuration , when validating the Datasphere URL,  "Illegal Method" is prompted in validation page.
  • Following 3078534 - How to display the Product Switch icon in the SAP Analytics Cloud (SAC) Shell Bar, the option to change the SAP Datasphere setting is not possible.

Environment

  • SAP Analytics Cloud (Enterprise) 2024 (SAC)

 

Reproducing the Issue

  1. Logon to SAC.
  2. Cannot find the Shell icon - Product Switch icon to enable SAC and Datasphere product switch.

Cause

  • SAP Datasphere URL is not maintained in SAC - Administration - System Configuration.

Resolution

The SAP Datasphere URL will require "System Owner" user to change this setting.
The System Owner can be changed using below way:
2603653 - How do I change the System Owner (system administrator / admin) in SAP Analytics Cloud (SAC)?

After entering SAP Datasphere URL in System Setting, a new pop-up will prompt to validate the Datasphere logon information.
In this step, Datasphere System Owner user is also required.

Keywords

KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0