3452951 - Account field cannot be inserted / updated into Service Request Collection by using Data Workbench

There is no Account field in the Service Request template in Data Workbench. After Export of a record and changing the value of Account field, it also cannot be imported successfully. The Account/Customer field keeps blank.

SAP Cloud for Customer

1. Go to Data Workbench Work Center.
2. Select Import Work Center View.
3. Select Individual Object -> Insert -> Standard Object -> Service Request.
4. Next, then upload the maintained template.
5. Next, then select Import.
6. In the Monitor Work Center View, the task finished with no error.
7. Go to Ticket Work Center View.
8. Check the new ticket uploaded, the field Account(Customer) is Blank.

• Standard Field "Account" is not in Data Workbench Service Request import template, once check the c4codataapi service in OData Console, go to ServiceRequestCollection, the properties of field "Account" is False for "Creatable" and "Updatable". The properties in metadata cannot be changed. This is a designed and expected behavior.
• Maintained "Contact ID" in Service Request template, which has an "Account" name in Customer Business Object. The system won't match the relationship between different BOs. Data Workbench is just a tool which used to upload the value of a field. Maintain "Contact ID" field can only upload the value of "Contact ID" in Ticket TI view, even this Contact has an Account Name in Customer BO, the Account Name won't be populated by system.
• Therefore, this is a designed system behavior.

Account, Customer, Contact, Service Request, Service Request Collection, import, export, Data Workbench, Template, insert, update. , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem

SAP Cloud for Customer core applications all versions