3452989 - Tenant Refresh for Dynamic Visit Planning

Symptom

Tenant refresh for Dynamic Visit Planning

Environment

SAP Sales Cloud
SAP Dynamic Visit Planning Addon

Resolution

After the tenant refresh, the visit plans, route groups, visit lists, visit types, visit recommendations, visit recommendation configuration, visit generation schedule, cockpit filter configuration and visit planning configuration will be copied from the source tenant to the target tenant.

Please note that in the visit plan, "Due Date", "Last visited date" and "Next Planned Date" will not be copied from the source tenant to the target tenant and always be recalculated. It's calculated dynamically whenever user access the visit plan.

Keywords

DVP;Tenant copy;tenant refresh;Dynamic visit planning;visit plans , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions