SAP Knowledge Base Article - Preview

3453078 - Generative AI Case Summarization is not working

Symptom

While having Generative AI active, Case summarization is not working


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

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