SAP Knowledge Base Article - Preview

3453287 - Backoffice fail to load due to: org.zkoss.zk.ui.DesktopUnavailableException

Symptom

Backoffice is not loading. Checking Dynatrace the below exception can be found:
 
Exception:
org.zkoss.zk.ui.DesktopUnavailableException
Message:
Unable to activate destroyed desktop, [Desktop z_GGjHmdSu2m1I_IfsSALXQw:/cockpit.zul]


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Environment

  • SAP Commerce
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

DesktopUnavailableException, destroyed desktop, backoffice, org.zkoss, ccv2, hybris , KBA , CEC-SCC-CDM-BO , Backoffice & Product Content Management , Problem

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