Symptom
When comparing Product Layout tab names with the information that has been synchronized from the backend/Variant Configuration settings, names are not the same.
Environment
SAP SALES CLOUD CPQ Integrated with SAP Variant Configuration
Reproducing the Issue
- Go to Setup -> Product Catalog -> Products
- Search for a product synced from backend
- Go to Product Layout
- Compare the Tab with the characteristic groups in the payload
- Check that names are mismatching not the same as in the payload.
Cause
- Product Tab IDs, that are being sent on definition of Characteristic Groups in the payload, are already being stored in CPQ with a different name
- This can be checked by searching for the name that is appearing in the Product Layout in the Product Catalog -> Tab.
Resolution
- Tab with a certain ID is only created once in CPQ, thus, if same ID is sent again to CPQ it will not be created again/overwritten
- To solve the issue, it should be checked the model of the product on the backend and change the tab id for a unique ID.
See Also
Keywords
Product Layout, Characteristic, Tab, Attribute, Product, VC, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2023