SAP Knowledge Base Article - Public

3453351 - Candidates Not Being Added to Email Campaign When Using Custom Date As Filter - Recruiting Management

Symptom

  • Candidates are not added to email campaign when using custom date as search filter and selecting all candidate results across all pages.
  • If different filter is used while selecting all candidate results across all pages, candidates are added to the email campaign.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to Recruiting > Candidate
  2. Select the filters: Candidate Type: External, Marketing Emails Consent: Accepted
  3. Under “Add” click activity and select “has never applied to a job” and has created a profile”
  4. Select the custom dates between ... and ....
  5. Click Search
  6. Under search results, click “Select all xx candidates across all pages”.
  7. Click actions > add to email campaign > select email campaign
  8. A window will pop-up “attempting to add all candidates to the email campaign. Please check the email campaign later for the status”. Click OK
  9. Check the email campaign and no candidate is added
  10. Check provisioning job, monitor jobs > Add candidates to an email campaign and send summary email > 0 candidates

Resolution

This issue has been reported to engineering team and they are currently investigating the root cause. We will update the KBA accordingly with feedback as the investigation continues.

Workaround:

  • Don’t check “select all xx candidates across all pages” instead select the candidates and add them in the email campaign
    e.g. select 10 candidates in page 1 and add them to email campaign
  • Don’t use custom date filter instead use today, in the past week, past month and past three months

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See Also

2807711 - Adding a candidate or talent pool to Email Campaign - Recruiting Management

Keywords

add candidates to email campaign, email campaign, AddCampaignRecipientsJob, Unparseable date, Add candidates to an email campaign and send summary email , KBA , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

custom date filter.png