SAP Knowledge Base Article - Public

3453444 - [Onboarding] - Rehire welcome email is not triggered


  • When we select the candidate as accept as rehire with old employment, and complete the data review, The rehire welcome email is not triggered. 


SAP SuccessFactors Onboarding

Reproducing the Issue

  • Candidate has landed into rehire verification step.
  • Complete the data review for the user. 
  • The rehire welcome email is not triggered to the candidate to complete the personal data collection step.


  • The ecEmailType picklist is incorrectly configured. 
  • The standard ecEmailType picklist is modified in picklist center. 


  • For the EC Picklist ecEmailType, we must use the standard system generated External Codes.
  • The standard External codes cannot be modified. 
  • Go to Picklist center and review ecEmailType picklist. The external code values should be as highlighted in the image below - 



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SAP SuccessFactors Onboarding 2311