SAP Knowledge Base Article - Public

3453540 - Import of Emails Via Data Import And Export Tool Results In Error Code: 400


You are trying to import Emails into system via Data Impex Tool but it results in 400 error.


SAP Sales Cloud Version 2

SAP Service Cloud Version 2

Reproducing the Issue

  1. Settings -> All Settings -> Search for "data Import and Export".
  2. Download Template for Emails.
  3. You add records to the list and then try to import the modified file.
  4. You see the import task completes with errors. When you open the error file, the error code is 400.


Field "emailTransmissionStatus" ( in the request Excel ) should have value 'CREATE' for replication and data impex scenarios.


In the Excel file, please add the value "CREATE" to all records for the column "emailTransmissionStatus".


Excel, Import, Export, Impex, Data Workbench, E-mail, E-mails, Mail, Mails, Entity , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 all versions