3453544 - Server-side Outlook Integration has been disabled and removed but it is still shown in MS Outlook.

The Server-side Outlook Integration, aka SSI, has been disabled and removed in C4C system, however, it is still shown in MS Outlook.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Cloud for Customer
• SAP Cloud for Customer Add-ins

1. Go to Email Integration > Groupware Settings.
2. Go to the Users tab.
3. Find the user facing the issue.
4. Hit the button "Disable Synchronization".
   
5. Click on the pencil icon to edit the user.
6. Click on the button "Remove Add-In".
   
7. The add-in will be removed successfully.
8. However, the SSI add-in is still shown in the Outlook client even after restarting the Outlook client.

The changes made in C4C system are not synchronized to the Outlook client fully and timely.

Please remove the SSI directly from the MS Outlook client.

1. Click on the button "Get Add-ins".
2. Find the SSI and click on the three dots.
3. Remove it.

SSI, Server-side Outlook Integration, Remove Server-side Outlook Integration, Remove SSI, MS Outlook client , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , LOD-CRM-GW-OUT , Outlook , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions