SAP Knowledge Base Article - Public

3453613 - Attachments Field Not Appearing in Outlook Add-in for Sales Cloud V2


You have added the attachment field to the Profile for certain cards in the Groupware Add-in, but it is not appearing for users.


SAP Sales Cloud Version 2

Reproducing the Issue

  1. Go to Settings -> Groupware -> Profiles -> Open Profile.
  2. Choose Add-in Settings.
  3. Scroll down to example: Task Card. Here you are able to add "Attachments" field.
  4. Now when you apply changes to users, user still does not see the attachments field in the Add-in.


The "Attachments" field is not enabled in the creation dialog for many objects.

These fields are coming from the Sales Cloud metadata and are typically available through profile settings. However, the functionality to view them within the SAP Add-in has not been implemented in the product, and there are currently no plans to do so.


Our SAP team have taken into account the possibility of hiding this field in future product releases to prevent any potential confusion.


Groupware, Outlook, Gmail, Add-in, Addin, Profile, Attachments , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0