3453654 - Frequently Asked Questions on IT Contacts for SAP ByD or C4C

Symptom

Check below the frequently asked questions and their answers related to IT contacts for SAP Business ByDesign and SAP Cloud for Customer.

Environment

SAP Business ByDesign
SAP Cloud for Customer

Resolution

How To Create a Commercial Contact , IT Contact or SAP Store Buyer Contact.

2101230 - How To Create a Commercial Contact , IT Contact or SAP Store Buyer contact
After including the IT contact information for an employee ABC, there is a discrepancy in the name, as it conflicts with that of another employee, XYZ.

3438554 - The Displayed Name for the IT Contact is Incorrect
When you create a new IT Contact , system throws below error message:

"You cannot assign this contact as the e-mail address is mandatory for the selected contact type"

3400102 - Error " You Cannot Assign This Contact as the E-mail Address is Mandatory for the Selected Contact Type" While Creating IT Contact
User wants to edit existing IT contact name.

3400083 - Not Able to Edit IT Contact Name via Service Control Center WorkCenter
Users who are no longer IT Contacts receive Email Notifications from SAP about planned and unplanned downtimes.

3357848 - Users who are no longer IT Contacts receive Email Notifications from SAP
Error Message "You cannot edit the details of a contact that is a key user. Edit these details in in the Application and User Management work center or use Employee self services"

2429016 - Modify IT Contact Information in SAP Business ByDesign
You are going to create a new IT contact assignment, but every time, the request is rejected by system.

2207828 - The Request of IT Contact Assignment is Rejected

Keywords

FAQ, It Contacts, Service Control Center, Contact Details, ByD, C4C , KBA , SRD-CC-CI-CCS , ByD Service Control Center , LOD-CRM-ADM , Administration UI , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions