SAP Knowledge Base Article - Public

3453810 - Force Authentication [Blank and Loading Screen]


  • This document is one of the possible solution regarding unable to access Story reports while trying to create or run. Please check full details on KBA 2912865.
  • Unable to access Story reports. Please ensure that third-party cookies are enabled in your browser settings, and try again. If the issue persists, please contact your system administrator to check the identity authentication settings and resolve the issue. For more information, refer to the Knowledge Base article #2912865

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HxM Suite

Reproducing the Issue

  1. Login to instance
  2. Navigate to Report Center
  3. Create and run story report
  4. Notice blank and loading screen


Force Authentication is TURNED ON


  1. Access the IAS Console
  2. Navigate to Applications & Resources
  3. On the Bundled Applications - SF <Company ID> and SF Analytics <Company ID>, select the Authentication and Access tab
  4. Make sure that the Force Authentication is TURNED OFF
    1. This applies to both SF <Company ID> and SF Analytics <Company ID> applications

See Also

2912865 - [Main KBA] Unable to access Story reports - People Analytics


Story Report, Blank, Loading, Force Authentication, IAS, Applications, SAC , KBA , LOD-SF-ANA-SAC-IAS , IAS configurations , Problem


SAP SuccessFactors HXM Core 2311


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