SAP Knowledge Base Article - Public

3453929 - General Display name is not working on people profile search page

Symptom

When we search an employee through people search and view an employee profile, we notice that it shows first name and last name in People Profile Header.

*Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental*

Environment

SAP SuccessFactors Employee Central - Employee Profile

Reproducing the Issue

Prerequisite - 

  1. In Company System and Logo Settings, "Enable adoption of General Display Name" and "Enable the name format selected in Configure People Profile to apply globally" are both enabled.
  2. In Configure people profile > General settings > Choose Name format is defined.

Steps -

  1. Search for any user in global search > People Profile Header. 
  2. The Employee name appears to be correct as per the configuration defined in Configure people profile > General settings > Choose Name Format.   
  3. Search the same employee in people search > People Profile Header.
  4. The Employee name shows as First name and Last Name, which is incorrect as per the configuration defined in Configure people profile > General settings > Choose Name Format.

Resolution

Engineering Team have confirmed that the issue will be fixed via patch 2405p3 (09-May-24 Preview and 17-May-24 Production).

See Also

Enabling the Adoption of General Display Name | SAP Help Portal

Keywords

INC7866997, global search, people search, general, display name, first name, last name, configure people profile, General settings, Choose Name Format, employee profile, header, WEF-136963, 2405p3 , KBA , LOD-SF-EP-HED , People Profile Header Ribbon , LOD-SF-EC , Employee Central , LOD-SF-EP , People Profile (Employee Profile / PP3) , Known Error

Product

SAP SuccessFactors Employee Central 2311