SAP Knowledge Base Article - Public

3454062 - An Error Message is Shown When Trying to Delete an User from Groupware Settings


When trying to delete a user from the Groupware Settings User List by clicking on the delete button, the following error message is shown:

Not found - POST This is not the web page you are looking for.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Email Integration > Groupware Settings.
  2. Go to the tab "USERS".
  3. Delete the target user by clicking on the delete button.
  4. The aforementioned error message was raised.


This error happens when a Key User is trying to delete his/her own account. After deletion, this error will show up because the provisioned user has been removed and doesn't have access to the Email Integration BO anymore. Every next time the key user visits the Groupware Settings, the account will be provisioned again.


If this account shouldn't be synced on this tenant anymore, please disable sync for it and/or use a different account to remove the user from the Groupware Settings.


See Also


Groupware Settings, Email Integration, Delete User, Delete Provisioned User, Error , KBA , LOD-CRM-GW-OUT , Outlook , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications all versions