3454327 - BPE User validation error for the candidate after initiating Onboarding from RCM - Onboarding

• Error is being received to initiated candidates in Onboarding:
• Error Message: "The user who is configured as the hiring manager is associated with the value NO_MANAGER that does not exist. To proceed, review the Recruit to Hire mapping and make necessary corrections."

SAP SuccessFactors Onboarding

Here's the possible causes why the error occurred:

• CAUSE 1: The Hiring Manager ID is not passed from RCM to Onboarding.
• CAUSE 2: Check Manage Data > Process for any canceled onboarding process for the candidate.
  • One of the onboarding process has a value 'NO_MANAGER'. Hence, the error.
• CAUSE 3: The assigned Hiring Manager to the Position and in Job Requisition is inactive.

RESOLUTION 1: 

1. Please navigate to "Recruit to Hire Data Mapping".  
2. Ensure there is mapping for the 'manager-id' field in jobInfo.
3. Update the mapping if no mapping configured.
4. Then, go to the Business Processes tile and restart the process.

RESOLUTION 2:

1. Navigate to Manage Data > Process.
2. Enter the candidate's User ID.
3. Select the canceled onboarding process with NON_MANAGER
4. Take Action > Make Correction.
5. Add the candidate's Manager to the Manager field
6. Save.
7. Once done, restart the error in Business Process Task via To-do panel

RESOLUTION 3:

1. Navigate to Recruiting > candidate's Job Requisition
2. Update the Hiring Manager and ensure you are entering an active user.
3. Finally, restart the task in Business Process Task

NO_MANAGER, The user who is configured as the hiring manager is associated with the value NO_MANAGER that does not exist. To proceed, review the Recruit to Hire mapping and make necessary corrections, manager-id, BPE Error Task, Validation Error, OBX, RCM, Recruit-to-hire Data mapping, jobInfo, Suite Integration Test Page, OBX, ONB, Onboarding, ON2 , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem