SAP Knowledge Base Article - Public

3454350 - Unable to generate documents

Symptom

When generating documents, error is thrown:

Sorry for the inconvenience, but there seems to be an error in the system (Error code: [sequence of numbers and letters]). An automatic notification has been sent our way and we'll be fixing the error as soon as possible. In the meantime, you can go back to the login page and continue working in SAP CPQ.

And log error contains:

Access to the path '\\[sequence of numbers]-CPQFile\home\[CPQ environment]\web\mt\[domain]\tempdoc\[sequence of numbers]\[sequence of numbers].docx' is denied.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Open Quote
  2. On actions, select Generate Document
  3. Select any template and generate the document with any file type
  4. Error will be thrown.

Cause

Incorrect settings on database side.

Resolution

Raise a case to CPQ Support Team providing steps to reproduce and error shown in Log event.

Keywords

Generate documents, Template, Log error, Denied, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2024